Shipping policy

Last updated: May 11, 2026

Thank you for shopping with Nordic Glow. We are committed to providing a smooth and reliable shipping experience for all customers.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note that processing times may be slightly longer during:

  • Holidays
  • High order volumes
  • Promotional periods
  • Unexpected delays

Shipping Times

Estimated delivery times may vary depending on your location.

Estimated Delivery Times

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 7–18 business days
  • Australia: 7–18 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions or special offers.

Any applicable customs duties, import taxes, or additional fees charged by your country’s customs office are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow a few days for tracking updates to appear after shipment.

Delays

While we work hard to ensure timely delivery, Nordic Glow is not responsible for shipping delays caused by:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Incorrect shipping information
  • International shipping disruptions
  • Events outside our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping details are provided, we may not be able to guarantee delivery or issue refunds for lost packages.

Lost or Stolen Packages

Nordic Glow is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at:

support.nordicglow@gmail.com

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

so we can help resolve the issue as quickly as possible.

Contact

If you have any questions regarding shipping, please contact us at:

support.nordicglow@gmail.com